At Scientific we have used years of data and feedback to create a process that is proven to deliver the best prestige smash repair and customer experience possible.

Scientific strives to create the best prestige smash repair and customer experience by:

Delivering smash repairs of the highest quality, back to pre-accident condition

Completing vehicle repairs within the desired time frame thus minimising the time that our customers are off the road

Providing unsurpassed levels of customer service

REGULAR UPDATES

Regular updates on the progress of your repair via SMS, email or telephone.

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REPLACEMENT VEHICLES

We can get you back on the road with a replacement vehicle while your car is being repaired.

Audi Automobile

INSURANCE ASSISTANCE AND REPAIR GUIDE

We offer you a guide to help you understand the process and what to expect as we guide you through the process including insurance and repair.

Mechanic checking the car

A COMFORTABLE CUSTOMER LOUNGE

Relax in our customer lounge with daily newspapers, plasma televisions, Wi-Fi, shower and gym facilities and complimentary espresso coffee.

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EXTENDED OFFICE HOURS

We know that prestige car owners successful, busy people. Our trained are staff manning the phones and office for 18 hours a day to make getting in touch even easier.

Personnel Answering calls

VALET SERVICE

If you can’t make it to one of our convenient locations, we can organise to have your car picked up or delivered at a time and place convenient to you.

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CUSTOMER TOURS

We will happily show you around our repair facilities so you can understand the different stages of repair.

Collection of cars

DIGITAL IMAGING

We can offer images of the repair progress for your own peace of mind or for insurance purposes.

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THE SCIENTIFIC GUARANTEE

Rest assured knowing your repairs are guaranteed for the lifetime of the vehicle.

Car Dealership

OUR COMMITMENT TO STAFF TRAINING AND DEVELOPMENT

In the smash repair industry, ongoing training outside of the basic trade qualifications is uncommon. Scientific believes that considerable investment into staff training is essential in complying with manufacturer guidelines and meeting the needs of the consumer.

A profit sharing strategy has been developed for technicians – an incentive program rarely seen in the automotive industry. Along with remuneration based recognition, Scientific promotes training and education in the latest techniques, manufacturer advancements and technology for both technical and managerial staff.

Training not only improves Scientific’s knowledge asset base in prestige vehicle repair, but it is also a contributing factor to the retention of key technical staff. Some technicians have been with the company for over 20 years. Scientific has a very low turnover of skilled technicians coupled with a high retention of apprentices as they complete their apprenticeship.

Scientific has appointed a Director of Training who is a master tradesman in both paint and panel techniques. He is employed full time to instruct and supervise apprentices and performs the role of Quality Assurance Inspector.

WHAT OUR CUSTOMERS SAY

Linda
Linda
2023-06-06
Thanks heaps. Highly recommend. Still returning to here over the years despite living an hour away. Staff shows genuine courtesy, and ownership for their work, reflective of their efficient and quality repairs. They always look like they love what they do! Bonus, car returned thoroughly cleaned. Thanks for the awesome tote bags to hold all plushies while car for cleaned! Will come into good use.
Rita Schwarz
Rita Schwarz
2023-05-18
Excellent customer service very good repairs every time I come. Delfi always helps me. Thankyou
John Chow
John Chow
2023-05-10
I have had the unfortunate experiences of having to have my car repaired a number of times, but luckily scientific has been looking after me every time to my complete satisfaction, not only the of the vehicle, but I have been kept on a timely basis as to the progress of the repair, obviously the cost of the repair was accepted by my insurance company. I would highly recommend scientific unreservedly.
ZINGERAU LYRICS VIDS
ZINGERAU LYRICS VIDS
2023-04-26
Great service.
Rob El-sayed
Rob El-sayed
2023-04-24
Used this repairer twice and results and service have always been immaculate. Highly recommend
serge rossi
serge rossi
2023-04-14
Strongly recommend, first class workmanship, good timeframe on repair and a pleasure to deal with.
Ahmed Elkhatib
Ahmed Elkhatib
2023-04-03
Great experience with Dave and Rob, David met the time frame with my Q5 repair, job done is seamless and car back as new. I would highly recommend if you like your car back the way it should look.

WHAT THE INDUSTRY SAYS

WHAT THE INDUSTRY SAYS

WHAT OUR CUSTOMERS SAY

Linda
Linda
2023-06-06
Thanks heaps. Highly recommend. Still returning to here over the years despite living an hour away. Staff shows genuine courtesy, and ownership for their work, reflective of their efficient and quality repairs. They always look like they love what they do! Bonus, car returned thoroughly cleaned. Thanks for the awesome tote bags to hold all plushies while car for cleaned! Will come into good use.
Rita Schwarz
Rita Schwarz
2023-05-18
Excellent customer service very good repairs every time I come. Delfi always helps me. Thankyou
John Chow
John Chow
2023-05-10
I have had the unfortunate experiences of having to have my car repaired a number of times, but luckily scientific has been looking after me every time to my complete satisfaction, not only the of the vehicle, but I have been kept on a timely basis as to the progress of the repair, obviously the cost of the repair was accepted by my insurance company. I would highly recommend scientific unreservedly.
ZINGERAU LYRICS VIDS
ZINGERAU LYRICS VIDS
2023-04-26
Great service.
Rob El-sayed
Rob El-sayed
2023-04-24
Used this repairer twice and results and service have always been immaculate. Highly recommend
serge rossi
serge rossi
2023-04-14
Strongly recommend, first class workmanship, good timeframe on repair and a pleasure to deal with.
Ahmed Elkhatib
Ahmed Elkhatib
2023-04-03
Great experience with Dave and Rob, David met the time frame with my Q5 repair, job done is seamless and car back as new. I would highly recommend if you like your car back the way it should look.

THE SCIENTIFIC PROCESS

Our well refined prestige vehicle smash repair process is engineered to get you back on the road faster, without compromising on quality.

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BOOK IN FOR A QUOTE

You can either call or fill in the online form to book in for a free quote to repair your vehicle. 1

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RECEIVE A QUOTE

Your car will be inspected for damage and the best method of repair decided. 2

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INSURANCE APPROVAL

Our customer care team will liaise with your insurance company on your behalf to get approval to begin the repairs. 3

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ORDER PARTS

Once your insurance company has approved the quote, we will order any parts needed for the repair and keep you updated on the progress. 4

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BODY AND FRAMEWORK SPECS

To ensure your vehicle is repaired to the highest standard and meets the manufacturer specifications it will be measured and reset using manufacturer approved aligning equipment. 5

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QUALITY PAINTWORK

To make sure your vehicle receives a factory quality finish it is then prepared and masked ready for painting in our dust free, climate controlled spray booths. 6

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REASSEMBLE & QC

To make sure your vehicle is back to its pre accident condition it will be reassembled, quality checked, road tested and mechanically checked. 7

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ACCIDENT RELATED MECHANICAL REPAIRS

Any mechanical repairs or replacements required due to the accident will also be completed. 8

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BUFFING & POLISHING

We take great care to ensure your vehicle’s paintwork is perfect. Once the paintwork has dried, your vehicle is unmasked and de-nibbled to remove any minor imperfections in the paintwork, and finally it is machine buffed and polished. 9

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DIAGNOSTICS AND RESETS

At SMBW we use the latest computer connections to reset warning lights and ensure that your vehicle is clear of any warnings. 10

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WASH, CLEAN & FINAL INSPECTION

Before we return your vehicle, it will receive a thorough wash and clean inside and out as well as a final inspection to ensure you are completely satisfied with the repairs and quality of your vehicle. 11

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COLLECT YOUR VEHICLE

Your vehicle has now been restored to its pre accident condition as it ready for collection. We offer both a pickup and delivery service, whatever is best for you. 12