THE SCIENTIFIC CUSTOMER SERVICE DIFFERENCE
AT SCIENTIFIC WE HAVE USED YEARS OF DATA AND FEEDBACK TO CREATE A PROCESS proven to DELIVER THE BEST POSSIBLE REPAIR EXPERIENCE
SCIENTIFIC STRIVES TO MEET AND EXCEED CUSTOMER EXPECTATIONS BY:
- DELIVERING SMASH REPAIRS OF THE HIGHEST QUALITY, BACK TO PRE-ACCIDENT CONDITION;
- COMPLETING VEHICLE REPAIRS WITHIN THE DESIRED TIME FRAME THUS MINIMISING THE TIME THAT CUSTOMERS ARE OFF THE ROAD; AND
- PROVIDING UNSURPASSED LEVELS OF CUSTOMER SERVICE
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we GO THE EXTRA MILE FOR OUR VALUED customers including:
regular updates
Regular updates on the progress of your repair via SMS, email or telephone
replacement vehicles
We can get you back on the road using one of our fleet of prestige replacement vehicles.
Insurance assistance and repair guide
We offer you a guide to help you understand the process and what to expect as we guide you through the process including insurance and repair.
A comfortable customer lounge
Relax in our customer lounge with daily newspapers, plasma televisions, WiFi, shower and gym facilities and complimentary espresso coffee.
extended office hours
We know that prestige car owners successful, busy people. Our trained staff manning the phones and office for 18 hours a day to make getting in touch even easier.
Valet Service
If you cant make it to one of our convenient locations, we can organise to have your car picked up or delivered at a time and place convenient to you.
CUSTOMER TOURS
We will happily show you around our repair facilites so you can underestand the different stages of repair.
Digital Imaging
We can offer images of repair progress for your own piece of mind or for insurance purposes.
THE SCIENTIFIC GUARANTEE
Rest assured knowing your repairs are guaranteed to be free of defects for the life of the vehicle.
Our commitment to Staff Training and development
In the smash repair industry, ongoing training outside of the basic trade qualifications is uncommon. Scientific believes that considerable investment into staff training is essential in complying with manufacturer guidelines and meeting the needs of the consumer.
A profit sharing strategy has been developed for technicians – an incentive program rarely seen in the automotive industry. Along with remuneration based recognition, Scientific promotes training and education in the latest techniques, manufacturer advancements and technology for both technical and managerial staff.
Training not only improves Scientific’s knowledge asset base in prestige vehicle repair but it is also a contributing factor to the retention of key technical staff. Some technicians have been with the company for over 20 years. Scientific has a very low turnover of skilled technicians coupled with a high retention of apprentices as they complete their apprenticeship.
Scientific has appointed a Director of Training who is a master tradesman in both paint and panel techniques. He is employed full time to instruct and supervise apprentices and also performs the role of Quality Assurance Inspector.
What our customers say
Great experience all around. They picked up my car, updated me the whole way through, then cleaned it and returned it to my lockup garage! One of the best services I’ve ever had, to be honest. The repairs are also perfect!
Kieran WarwickDavid, Robert and Peter were very helpful in the repair process. They did the best they could and even after repairs SMBW looking after me very well. Thank You.
Vashetharan ChandrakanthanSo thankful you went above and beyond to ensure the car could be repaired and not deemed a
The staff and the repair are both outstanding and I will definitely
I was always comfortable and confident that the repairs would be carried out in a professional way. The two gentlemen (Robert & David) were excellent “Front Men” for the business.
What the Industry says
In today’s highly competitive environment it is important for me to know that our business partners share the same goal and that is to simply make our customers experience in dealing with us as easy as possible. Scientific Motor Body Works share this philosophy and that’s why as Dealer Principal of Sydney City Lexus & Sydney City Toyota I have no hesitation in recommending their services
John RocaI have had an association with Scientific Motor Body Works for close to 14 years and have always enjoyed the business relationship that exists between our two organisations. SMBW is renowned for providing exceptional customer service and quality of repairs, I have no hesitation in recommending our clients to them. They have been an approved Lexus repairer for many years and one of the most progressive repairers in the industry.
Craig CarinduffHow It Works, The SCIENTIFIC Repair Process
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for an obligation free quote or
GET IN TOUCH
Call, or Send a Message to discuss your needs and organise an obligation free quote.
book in & QUOTE
Your car will be inspected for damage and the best method or repair decided.
Insurance Approval
We cant start until the car is inspected and approved by your insurer's inspector.
Parts ordering
Once approved, we can order any parts needed for the repair.
body & Frame Work
Vehicle is measured and reset using manufacture approved aligning equipment, to match factory specifications
Paint Work
Vehicle is prepped and masked ready for painting in our dust free, climate controlled spray booth for a factory quality finish.
reassembly & Fitup
Vehicle is reassembled, quality checked, road tested and mechanical checks to ensure the vehicle functions as it did prior to repairs.
ACCIDENT RELATED MECHANICAL REPAIRS
At this stage any mechanical repairs or replacements caused by the accident will be remedied.
buffing & Polishing
Once the fresh paintwork has dried, the vehicle is unmasked and de-nibbed to remove any minor imperfections in the paintwork, then machine buffed & polished.
Diagnostics and resets
We use the latest computer connections to reset warning lights and ensure that the car is clear of any warnings.
Wash, clean and Final Ispection
Call, or Send a Message to discuss your needs and organise an obligation free quote.
Collect your vehicle
Your vehicle is now ready for collection or delivery in pre-accident condition.