At Scientific we have used years of data and feedback to create a process that is proven to deliver the best prestige smash repair and customer experience possible.
Scientific strives to create the best prestige smash repair and customer experience by:
Delivering smash repairs of the highest quality, back to pre-accident condition
Completing vehicle repairs within the desired time frame thus minimising the time that our customers are off the road
Providing unsurpassed levels of customer service
WE GO THE EXTRA MILE FOR OUR VALUED CUSTOMERS INCLUDING:
REGULAR UPDATES
Regular updates on the progress of your repair via SMS, email or telephone.
REPLACEMENT VEHICLES
We can get you back on the road with a replacement vehicle while your car is being repaired.
INSURANCE ASSISTANCE AND REPAIR GUIDE
We offer you a guide to help you understand the process and what to expect as we guide you through the process including insurance and repair.
A COMFORTABLE CUSTOMER LOUNGE
Relax in our customer lounge with daily newspapers, plasma televisions, Wi-Fi, shower and gym facilities and complimentary espresso coffee.
EXTENDED OFFICE HOURS
We know that prestige car owners successful, busy people. Our trained are staff manning the phones and office for 18 hours a day to make getting in touch even easier.
VALET SERVICE
If you can’t make it to one of our convenient locations, we can organise to have your car picked up or delivered at a time and place convenient to you.
CUSTOMER TOURS
We will happily show you around our repair facilities so you can understand the different stages of repair.
DIGITAL IMAGING
We can offer images of the repair progress for your own peace of mind or for insurance purposes.
THE SCIENTIFIC GUARANTEE
Rest assured knowing your repairs are guaranteed for the lifetime of the vehicle.
OUR COMMITMENT TO STAFF TRAINING AND DEVELOPMENT
In the smash repair industry, ongoing training outside of the basic trade qualifications is uncommon. Scientific believes that considerable investment into staff training is essential in complying with manufacturer guidelines and meeting the needs of the consumer.
A profit sharing strategy has been developed for technicians – an incentive program rarely seen in the automotive industry. Along with remuneration based recognition, Scientific promotes training and education in the latest techniques, manufacturer advancements and technology for both technical and managerial staff.
Training not only improves Scientific’s knowledge asset base in prestige vehicle repair, but it is also a contributing factor to the retention of key technical staff. Some technicians have been with the company for over 20 years. Scientific has a very low turnover of skilled technicians coupled with a high retention of apprentices as they complete their apprenticeship.
Scientific has appointed a Director of Training who is a master tradesman in both paint and panel techniques. He is employed full time to instruct and supervise apprentices and performs the role of Quality Assurance Inspector.
WHAT OUR CUSTOMERS SAY
WHAT THE INDUSTRY SAYS
THE SCIENTIFIC PROCESS
Our well refined prestige vehicle smash repair process is engineered to get you back on the road faster, without compromising on quality.
BOOK IN FOR A QUOTE
You can either call or fill in the online form to book in for a free quote to repair your vehicle. 1
RECEIVE A QUOTE
Your car will be inspected for damage and the best method of repair decided. 2
INSURANCE APPROVAL
Our customer care team will liaise with your insurance company on your behalf to get approval to begin the repairs. 3
ORDER PARTS
Once your insurance company has approved the quote, we will order any parts needed for the repair and keep you updated on the progress. 4
BODY AND FRAMEWORK SPECS
To ensure your vehicle is repaired to the highest standard and meets the manufacturer specifications it will be measured and reset using manufacturer approved aligning equipment. 5
QUALITY PAINTWORK
To make sure your vehicle receives a factory quality finish it is then prepared and masked ready for painting in our dust free, climate controlled spray booths. 6
REASSEMBLE & QC
To make sure your vehicle is back to its pre accident condition it will be reassembled, quality checked, road tested and mechanically checked. 7
ACCIDENT RELATED MECHANICAL REPAIRS
Any mechanical repairs or replacements required due to the accident will also be completed. 8
BUFFING & POLISHING
We take great care to ensure your vehicle’s paintwork is perfect. Once the paintwork has dried, your vehicle is unmasked and de-nibbled to remove any minor imperfections in the paintwork, and finally it is machine buffed and polished. 9
DIAGNOSTICS AND RESETS
At SMBW we use the latest computer connections to reset warning lights and ensure that your vehicle is clear of any warnings. 10
WASH, CLEAN & FINAL INSPECTION
Before we return your vehicle, it will receive a thorough wash and clean inside and out as well as a final inspection to ensure you are completely satisfied with the repairs and quality of your vehicle. 11
COLLECT YOUR VEHICLE
Your vehicle has now been restored to its pre accident condition as it ready for collection. We offer both a pickup and delivery service, whatever is best for you. 12